Confidentiality
The practice complies with Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment. For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services, e.g. from the social work department.
Complaints
We aim to give a friendly and professional service to everyone who attends our practice. However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either by telephone or in writing, who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also information on the procedure of bringing a complaint to the ombudsman (EXTERNAL PDF LINK).
For a copy of our complaint procedure/form please click here: Complaints Form (PDF, 125KB)
Freedom of information
The practice respects the Freedom of Information Regulation. For the release of any such information an application must be made in writing to the practice manager.
Patient charter
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. Our patient charter is available in at reception.
Please download a copy of our patient charter click here: Patient Charter (PDF, 215KB)
Disability and discrimination
We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs. We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.
Practice Services
The services offered by the practice and other patient information are all contained within the practice leaflet. For an electronic copy of this please click here: Practice Booklet - June 2012 (PDF, 494KB)