Appointments

To book an non urgent medical appointment and admin enquiries including sicknotes and GP letters please complete a online request here

To book a routine appointment:

• Via website – using 'contact us online (patient triage)'
• NHS app – under services you will see a online triage request
•  Call our main switchboard number
• Visit reception in person

For urgent appointments

Please contact reception via telephone or come in a visit the surgery.  Please do not use the online consultation service for urgent medical problems. If the practice is closed and you need urgent medical help or advice, call 111. For life-threatening emergencies, call 999. Calls to 111 and 999 are free.

You can still book appointments by telephone or by visiting the surgery in person. Our reception team will ask for as much information as possible. This information will be passed to the GP, who will review your request and provide and appointment or contact you as required within 48 hours.

How to book your online appointment and queries

Online triage form is a simple and easy way to triage all non-urgent requests and to assist you with medical and administrative appointments This can be accessed through this website, or via the NHS app if you have any query about accessing the online appointments please contact our reception team after 10am and they will be able to assist you.

Use an online form 

Out Of Hours (OOH): Morning, evening, and Saturday appointments.

We are working with our neighbouring GP surgeries to offer these extra appointments, you may be offered an appointment from our partner GP surgeries at City Of Coventry Health Centre.

More information here.

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999.

Lateness

Any patient who arrives for their appointment more than 10 minutes late may be asked to re-book their appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you have an out of hours appointment, please contact the surgery before 6pm.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Missed appointments (DNA- Did Not Attend)

Please note we have a strict policy in place regarding missed appointments.

• If you miss 1 appointment within 12 months, you will receive a first DNA letter.
• If you miss a second appointment within 12 months, you will receive a second DNA letter.
• If you miss a third appointment within 12 months, you may be removed from the practice.

We kindly ask that if you are unable to attend, you inform us in advance so we can offer the appointment to another patient.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as early as possible Between 8.30am to 10am, so that we can get this arranged for you.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.